Selling your home? Freshen up your floors with our pre listing service package.

Did you know the Return On Investment (ROI) of new floors is approximately 80% and on average will increase the home’s value by over 2%. Your floor is the largest area used in your home and attributes to the home’s warmth and overall feel in every room. It is a must to have your floors in tip top shape to sell your home for top dollar!

Step 1

Deep clean your floors with our Bona Power Scrubber. This economic alternative to refinishing will deep clean your floors with a state of the art cleaning system, working the grit and grime out of the fibres of the wood. Leaving your floors cleaner, fresher and as vibrant as new!

Step 2

Now that your floor has been professionally cleaned, one of our NWFA trained technicians can work their magic fixing scratches, dents and deficiencies with our professional finishing kits and techniques.

Now you have a fresh and vibrant floor that will make your realtor gleam! If for any reason there is more damage to contend with we can also do full board repairs, or repair full patches of your floor if it has been worn down. In the event that you would like to really make that floor like new, we can put on a fresh coat of finish with our buff & re-coat system.

#hardwood flooring #tile installation #hardwood floor refinishing #flooring north Vancouver

How we turned a mistake into a victory

Legacy Custom Floors strives to offer our North Shore & Vancouver customers exceptional customer service. Supplying & installing hardwood, tile, carpet, and all floor, and wall coverings 

However, let’s face the fact that we all make mistakes! We just made one and we’re proud of it. 

Legacy Custom Floors installed engineered hardwood in a customer’s home here on the North Shore. A beautiful white oak hardwood flooring product was installed where a mistake was made.

What did we do

1. Immediately accept our fault with zero hesitation once we had professionally assessed the situation and determined we were at fault. Zero excuses or delay.

2. Purchased brand new flooring for the customer and removed and reinstalled new flooring 

3. Gave as many free upgrades as  possible 

4. Had their home cleaned, left them a gift for their troubles, and expressed our appreciation for their patience and business 

Was it expensive. Yes. It hurt. Our decision was to not try and get it done for as cheap as possible - as many do when they are paying out of pocket for a mistake - but to do the opposite. In fact, we upgraded their hardwood flooring to a higher quality product that was originally outside their budget.

We decided to spend extra. Give the extra upgrades. Extra service and Extra staff to get it done quickly. All costing more money than technically necessary. Ultimately we ended up wowing the customer and receiving a thank you card, a gift and gleaming review. 

We decided that if we have already lost financially, let’s just pay some extra and cash in a win!

We went from that company that made a mistake, to Legacy Custom Floors - the company that went above and beyond to take care of us. That is how we will be remembered and spoken about. This pays us back 10 fold over time and reminds our North Vancouver customers that we stand behind our products and our company with honor.

#hardwood flooring #tile installation #hardwood floor refinishing #flooring north Vancouver

What is luxury and what does it mean to you?

What do you think of when paying for top quality work? Companies that claim to do “luxury”

At Legacy Custom Floors it means a commitment to our customers and repeat clients to deliver an exceptional service on and off site - In our industry that is a two pronged promise. To deliver a superior finished product as well as an exceptional service that must be maintained on and off site. Let’s unpack this..

Service- from the beginning planning phases of a project we commit our time and creativity. Speaking up about design plans that might compliment the space. Educating our customers on what needs to be done to ensure longevity and a high quality finished product. Furthermore, that means not commencing with work if our requested site conditions are not met - simple risk mitigation. 

Communication & Systems- a high level of communication with our clients and having a running file of all details on a project - photos, invoices and records updated daily on the job site and in back office for our site technicians and site supervisors.

Price- we strive to maintain a high value service. With this comes pricing components of a project accordingly -  we are not shy to give a “high” price relative to the amount of work we know the task to be. If it is going to take time, resources, and an experienced professional to perform “high detail” work then it must be priced accordingly. Anything less would be adjusting pricing only to secure the project. The latter leads to cutting corners and ultimately a product that is not quality, or “luxury”. As the old adage goes... You get what you pay for.

As a last note we will conclude that paying for “luxury” equates to paying for peace of mind. At Legacy we provide that for our repeat customers.

#hardwoodfloors #tile #carpet #engineeredhardwood #whiteoak  #grey #white #northvancouver #westvancouver #hardwoodrefinishing #legacycustomfloors

Have You Ever Considered the Roi of Your Floor?

What's the best flooring to boost your home's resale value? Whether you're selling your place or are just thinking about replacing what's under your feet with something shiny and new, you'll want to carefully consider which type of flooring you pick.

Because flooring matters—a lot. In fact, some experts believe it may be the single biggest factor when it comes to your homes investment.

“Flooring matters tremendously when selling a home,” says Stephan Burke, director of luxury real estate at Cassis Burke Collection with Brown Harris Stevens. “It immediately influences if the buyer will like the house as they walk into every room and hallway, kitchen, and even exterior patio.”

Wood floors are one of the best investments you can make. They're durable, versatile, and most buyers love them. According to real estate experts, the average ROI for installing hardwood floors is about 70% to 80%, and wood floors can boost the sales price of your home as much as 2.5%.

#hardwood flooring #tile installation #hardwood floor refinishing #flooring north Vancouver

The importance of sub floor preparation and what to look out for.

The importance of sub floor preparation and what to look out for.

Any good flooring contractor will tell you that the floor coverings he/she is there to install will only ever be as good as the sub floor it is installed upon. 

Signs that sub floor preparation is needed

⁃ cracks in concrete - usually indicate settling and generally will house a high spot in and around the cracks 
⁃ Previous floor being carpet - carpet has the ability to hide a ton of discrepancies, and carpet installers know this. So check your flatness if carpet is being removed and a hard surface is being installed over it!
⁃ Older homes - settling of wood structured homes will almost always need some floor levelling before installing hard surfaces or floor coverings. 

These are only a few, albeit some of the bigger and more obvious things to look for. As a customer, be sure to ask your flooring contractor how he/she deals with sub floor levelling. If it isn’t something that was discussed when the contractor was on site to estimate, nor is there any sign of it on the quote, be wary, as it may be a big unforeseen expense and surprise once the project has begun. This can take a hefty and unexpected notch out of your budget. As this is an expense, it is absolutely crucial to have a flat floor for a sound and structural installation that is warrantied by both installer and floor covering manufacturer. 

#hardwood flooring #tile installation #hardwood floor refinishing #flooring north Vancouver