What do you think of when paying for top quality work? Companies that claim to do “luxury”
At Legacy Custom Floors it means a commitment to our customers and repeat clients to deliver an exceptional service on and off site - In our industry that is a two pronged promise. To deliver a superior finished product as well as an exceptional service that must be maintained on and off site. Let’s unpack this..
Service- from the beginning planning phases of a project we commit our time and creativity. Speaking up about design plans that might compliment the space. Educating our customers on what needs to be done to ensure longevity and a high quality finished product. Furthermore, that means not commencing with work if our requested site conditions are not met - simple risk mitigation.
Communication & Systems- a high level of communication with our clients and having a running file of all details on a project - photos, invoices and records updated daily on the job site and in back office for our site technicians and site supervisors.
Price- we strive to maintain a high value service. With this comes pricing components of a project accordingly - we are not shy to give a “high” price relative to the amount of work we know the task to be. If it is going to take time, resources, and an experienced professional to perform “high detail” work then it must be priced accordingly. Anything less would be adjusting pricing only to secure the project. The latter leads to cutting corners and ultimately a product that is not quality, or “luxury”. As the old adage goes... You get what you pay for.
As a last note we will conclude that paying for “luxury” equates to paying for peace of mind. At Legacy we provide that for our repeat customers.
#hardwoodfloors #tile #carpet #engineeredhardwood #whiteoak #grey #white #northvancouver #westvancouver #hardwoodrefinishing #legacycustomfloors
